Privacy Policy

1. Who We Are

JGW Machine Limited ("JGW Machine," "we," "our," or "us") is a Canadian contract manufacturing company headquartered at 259 Third Concession Road, Princeton, Ontario, N0J 1V0, Canada. We are a division of Tiercel Technology Corp.

This Privacy Policy explains how we collect, use, disclose, and protect information about visitors to our website. By using our website, you consent to the practices described in this policy.

2. Information We Collect

Information You Provide

We collect information you voluntarily submit through our contact and quote request forms, including your name, company name, email address, phone number, and details about your manufacturing inquiry.

Automatically Collected Information

When you visit our website, certain information is collected automatically through cookies and similar tracking technologies:

• IP address (anonymized before storage)
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring website or traffic source
• General geographic location (city / country level)

3. Analytics & Tracking Technologies

Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to collect information about how visitors use our website. The data collected, including your anonymized IP address, is transmitted to and stored by Google on servers in the United States.

We use this data to compile reports on website activity and to improve our content. Google Analytics collects: page views, session duration, bounce rate, traffic sources, device type, browser, and approximate location.

Meta (Facebook) Pixel

We use the Meta Pixel, an analytics and advertising tool provided by Meta Platforms, Inc. The Meta Pixel allows us to measure the effectiveness of our advertising by tracking actions taken on our website and to build audiences for targeted advertising on Facebook, Instagram, and the Meta Audience Network.

The Meta Pixel may collect: pages visited, buttons clicked, form submissions, your IP address, browser information, and device identifiers. This data may be used by Meta to show you relevant advertising across its platforms.

4. Cookies

The following cookies are set when you visit our website:

5. How We Use Your Information

• Respond to your manufacturing and quote inquiries
• Improve our website content, design, and user experience
• Analyze traffic patterns and measure marketing effectiveness
• Serve relevant advertising through the Meta Audience Network
• Comply with applicable legal obligations

6. Data Sharing

We do not sell your personal information. We may share data with:

• Google, for analytics processing under Google's data processing terms
• Meta, for pixel analytics and advertising measurement
• Our IT and website hosting service providers, under confidentiality obligations
• Legal or regulatory authorities when required by law

7. Data Retention

Contact form submissions are retained for as long as necessary to respond to your inquiry and for reasonable follow-up. Google Analytics data is retained for 26 months by default. Meta Pixel data is retained in accordance with Meta's data retention policies (typically up to 180 days for event data used in advertising).

8. Your Privacy Rights

Canadian Residents (PIPEDA)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to access personal information we hold about you, request corrections to inaccurate data, and withdraw consent for collection where consent is the legal basis. You can withdraw consent for analytics and marketing cookies at any time through our Cookie Preferences tool on this website.

European Residents (GDPR)

If you are in the European Economic Area, you have the right to access, rectify, erase, restrict processing of, and port your personal data. You may also object to processing based on legitimate interests. Where processing is based on consent, such as analytics and marketing cookies, you have the right to withdraw that consent at any time through our Cookie Preferences tool. To exercise any other right, contact us at the address below.

9. International Data Transfers

Information processed through Google Analytics and the Meta Pixel is transferred to and stored on servers in the United States. These transfers are governed by Google's and Meta's standard contractual clauses and data processing agreements.

10. Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our website is not directed at individuals under 13 years of age. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date at the top of this page reflects when changes were last made. Continued use of our website after any changes constitutes your acceptance of the updated policy.

13. Contact Us

For privacy-related questions, access requests, or to exercise your rights: